FREE delivery over £20 | Same day dispatch | Next Day Delivery available

FREE delivery over £20 | Same day dispatch | Next Day Delivery available

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Shipping policy




Can’t find the answer to your query below? Feel free to get in touch.

Delivery costs

Price

Timing

Standard Delivery

FREE on orders £20 and over

£1.25 for up to three greetings cards

£2.99 for all other orders

Delivered in 1 to 3 working days

Next Day (excl. Sat, Sun & Bank Hols)

FREE on orders £75 and over

£6.95 for up to three greetings cards

£7.95 for all other orders

Delivered next day excluding Saturday, Sunday or Bank Holidays

Saturday Delivery

£12.95 for all orders Delivered Saturday for orders place on a Friday



Delivery times

Our standard delivery method is 1st Class or RM24, which usually takes 1-2 working days. Delays with Royal Mail are outwith our control, and we can’t expedite orders that have already been dispatched.

Read Royal Mail's delivery guarantee here.


Standard delivery

Orders placed before 4pm will be dispatched the same day by Royal Mail 1st Class or RM24. Royal Mail assures customers that 93% of First Class mail arrives the next working day, but some can take up to three working days.

We offer free Standard Delivery for orders over £20.

Next Day (excl. Sat, Sun & Bank Hols)

If you select Next Day delivery, your order will be dispatched by Royal Mail Special Delivery. This means delivery is guaranteed by 1pm the next working day, is tracked end-to-end, and needs a signature when it arrives.

  • Orders placed before 4pm Monday to Friday - or before 11am Saturday - will be dispatched the same day.
  • Orders after 4pm Monday to Friday - or after 11am Saturday - or anytime Sunday - will be dispatched the next working day.
  • Orders dispatched using this service on a Friday or Saturday will be guaranteed for the following Monday.
  • This service excludes Saturdays, Sundays and UK bank holidays.

On orders over £75, you'll get free Next Day delivery.

Saturday delivery

Special Delivery sometimes arrives on a Saturday. But if you want to guarantee your order will arrive by 1pm on a Saturday, make sure to select this option. Your order will be dispatched by Royal Mail Special Delivery Saturday Guaranteed, which is tracked end-to-end and needs a signature when it arrives.

Remember to place your order before 4pm on a Friday if you want to use this service.

Standard delivery to EU and rest of world (RoW)

Orders to EU and RoW are sent by Royal Mail standard Airmail. Depending on the order value, we might use a tracked service.

Royal Mail’s usual EU shipping times are up to 5 working days, and up to 10 for RoW. But remember, there are things that can cause delays that are out of our control – like customs, local processes and extreme weather. Check the Royal Mail website for up-to-date advisory notices.

If you’re a customer ordering from within the EU, you might have to pay customs and / or VAT charges on receipt of your order.

Premium delivery to EU and RoW

To track your order to EU and RoW, choose a tracked option. Your order will be sent Royal Mail Tracked and Signed Airmail, or Royal Mail Tracked Airmail. This depends on the receiving country's mail system.

Royal Mail's usual EU shipping times are 2-5 working days, 2-7 for RoW. But remember, there are things that can cause delays that are out of our control – like customs, local processes and extreme weather.

If you’re a customer ordering from within the EU, you might have to pay customs and / or VAT charges on receipt of your order.

Tracking a delivery

Only orders dispatched with a tracked service, like Next Day delivery, will have a tracking number. Standard delivery won’t have a tracking number, but we’ll let you know when it’s been dispatched.

We use a range of postal and courier services, depending on the size, value, weight and delivery destination of your order. If you’ve chosen a shipping option with tracking, the tracking number will be included in your dispatch email – here are some examples of what that number might look like

  • Royal Mail (untracked): 21 digit number(I.E. 0D042918300000008DC1D)
  • Royal Mail (tracked): 13 digit number(I.E. KP804092530GB)
  • FedEx:12 digit number(I.E.779126303695)
  • Parcel Force: (I.E PBJE4088348001, JE4088348 SOMETIMES WILL CONTAIN GB ON THE END)
  • DHL: 10 digit number(I.E. 2648333095)

Need help? Email Customer Service with your order number.

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