Covid-19 Delivery Update
Penny Black is open for business and we aim to continue to deliver the best level of service during this time. Orders placed through our website are being picked, packed and dispatched as normal and we still endeavour to dispatch orders placed before 4pm, the same day.
Please note that delivery times may take longer than usual because Royal Mail, whilst also remaining open for business, have a much increased load on their network at this time and many alterations to their working practices to keep everyone safe. Royal Mail have also changed their 1pm time guarantee on Next Day Special Delivery services to 4pm and made changes to their package handling processes to allow for contactless handovers. Up-to-date service changes with Royal Mail can be found here.
The health and safety of our customers, colleagues and supply chain is of paramount importance to us. All our colleagues are supplied with PPE, a clean working environment, hand sanitiser as well as up to date hygiene and personal care advice. Procedures are in place for dispatch with Royal Mail operatives to ensure preventative guidance from the Public Health Authority are followed, helping to prevent any spread of infection.
General Delivery Info
Orders placed before 4pm will be dispatched same day by Royal Mail 1st Class.
Royal Mail state that 93% of First Class mail arrives the next working day, but some can take up to three working days.
We offer free Standard Delivery for orders over £20 and orders over £50 will be sent 1st Class Recorded Signed For.
Next Day Guaranteed Delivery *
Where Next Day Guaranteed Delivery is selected, the order will be dispatched by Royal Mail Special Delivery. This service is a guaranteed by 1pm next working day service, is tracked end-to-end and requires a signature on arrival.
- Orders placed before 4pm Monday to Friday and before 11am Saturday will be dispatched the same day.
- Orders after 11am Saturday, or Sunday will be dispatched the next working day.
- Orders dispatched using this service on a Friday or Saturday will be guaranteed for the following Monday.
We offer free Next Day Guaranteed Delivery for orders over £75.
*Excludes Sundays and UK Bank Holidays.
Saturday Guaranteed Delivery
Special Delivery sometimes arrives on a Saturday, but if you want to guarantee your order is received by 1pm on a Saturday, please select the appropriate option. Your order will be dispatched by Royal Mail Special Delivery Saturday Guaranteed. Orders must be placed before 4pm Friday. Special Delivery Saturday Guaranteed by Royal Mail is a guaranteed by 1pm Saturday service, is tracked end-to-end and requires a signature on arrival.
Named Day Delivery
Orders where Named Day Delivery is selected will be dispatched by Royal Mail Special Delivery to guarantee arrival on the named day. Special Delivery by Royal Mail is a guaranteed by 1pm next day service, is tracked end-to-end and requires a signature on arrival.
Standard Delivery to EU and ROW
Orders to EU and ROW will be sent by Royal Mail standard Airmail. Shipping times for EU are up to 5 working days and ROW are up to 10 working days, however there are a number of things that can cause delay to the duration that are out of control of Penny Black such as customs, local processes and extreme weather. Please check the Royal Mail website for up to date advisory notices.
Premium Delivery to EU and ROW
To track your order to EU and ROW, you may select a tracked option, which will be sent Royal Mail Tracked & Signed Airmail or Royal Mail Tracked Airmail depending on the receiving country's mail system. Shipping times for EU are normally 2-5 working days and ROW are normally 2-7 working days, however there are a number of things that can cause delay to the duration that are out of control of Penny Black such as customs, local processes and extreme weather. We offer free Premium International Delivery for orders over £75.
Tracking a Delivery
We use a variety of different postal and courier services, depending on the size/value/weight and delivery destination of an order. You will be notified once your order has successfully been dispatched and if you have selected a shipping option where tracking is applicable, this will be included within the email. As the tracking format can change depending on the delivery agent, here are a few examples.
- Royal Mail (untracked): 21 digit number(I.E. 0D042918300000008DC1D)
- Royal Mail (tracked): 13 digit number(I.E. KP804092530GB)
- FedEx:12 digit number(I.E.779126303695)
- Parcel Force: (I.E PBJE4088348001, JE4088348 SOMETIMES WILL CONTAIN GB ON THE END)
- DHL: 10 digit number(I.E. 2648333095)
If you require any assistance with the tracking of your order, please contact our customer service team directly on firstname.lastname@example.org